Support
Something broken, confusing, or missing? Write to us and a human answers.
We usually reply within two business days. Telling us your device, your iOS version, and what you were doing when it went wrong gets you a faster fix.
Contact
[email protected]How do I cancel my subscription?
Subscriptions are billed by Apple, so you cancel in iOS Settings: tap your name, then Subscriptions, then Namaste Babes, then Cancel Subscription. You keep access until the end of the period you already paid for. You can also open Settings in the app and tap Manage subscription.
I paid but the app still shows locks. What now?
Open any locked flow so the Premium page comes up, then tap Restore at the bottom. Settings, then Manage subscription, also shows what Apple has on record. If the locks stay, write to us with the Apple ID email you bought with and roughly when you bought it.
How do I ask for a refund?
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple ID, and choose the purchase. Tell us as well if something in the app caused it, so we can fix it.
How do I delete my account and my data?
Open Settings in the app and tap Delete account. This removes your profile, practice history, badges and posts. Deleting your account does not cancel your subscription, so cancel that separately in iOS Settings.
Can I use the app without an account?
Yes. You can practise as a guest straight away. Signing in with Apple or Google keeps your streaks and progress if you change phones.
What is free and what needs a subscription?
You can try the first levels of two flows for free. Premium unlocks every flow and every level, and comes as a weekly, monthly or yearly plan with no trial and no lock-in.
I lost my streak or my progress looks wrong.
Streaks count days in your phone's own time zone, so a session finished after midnight lands on the next day. If something still looks wrong, write to us with your handle and the date, and we can check it.
Someone is being awful. How do I report them?
Open their profile and tap the three dots to report, block or mute them. Blocking hides everything they post from you. Reports reach us directly and we review every one.
Is this medical advice?
No. Namaste Babes is for general wellness. If you are pregnant, injured, or have a health condition, talk to a doctor before starting, and stop if anything hurts.
Still stuck? Email [email protected]. Our Privacy Policy and Terms cover the rest.